Shipping
Orders placed before 11am AEST will be dispatched on the same day Mon-Fri. Orders placed after 11am AEST will be dispatched the next business day. Please expect a slight delay during sales and promotional periods.
SHIPPING WITHIN AUSTRALIA
Standard Delivery is complimentary for all orders over $150 AUD within Australia. All Standard and Express orders are shipped with Australia Post.
| Price | Delivery | |
|
Standard Shipping |
Free Shipping over $150 |
2 - 5 business days* |
|
Express Shipping |
$15 AUD |
1 - 2 business days* |
|
Same Day Delivery* |
$30 AUD |
Sydney same day* within 4-5 hours. |
Return to Sender parcels due to incorrect address and/or non-delivery will incur a $15 restocking fee. This will be automatically deducted from your account. Friend of Audrey is not liable for any lost, stolen or damaged parcels during transit.
^SAME DAY DELIVERY
We offer Same Day Delivery within the Sydney Metro region* for a flat rate of $30 AUD. Orders must be placed during Monday - Friday by 11am AEST. Orders placed after 11am, on weekends or public holidays, will be dispatched the following business day.
All Same Day deliveries require signature upon delivery. If there is no one available at the premises, it will be returned to our Head office. The customer will be responsible for any returns cost associated, and it will be automatically deducted from your order. See the list of eligible postcodes for Same Day Delivery here.
INTERNATIONAL SHIPPING
We ship to the following countries.
| Price | Delivery | |
|
New Zealand |
Free Shipping (over $250) $15 NZD |
3 - 7 business days* |
|
UK & Europe |
Free Shipping (over €150) €20 |
3 - 7 business days* |
|
US & Canada |
Free Shipping (over $200) $20 USD |
3 - 7 business days* |
|
Asia |
Free Shipping (over $200) |
3 - 7 business days* |
Please note that customs and duties are not included in the pricing and costs may incur for some countries. The responsibility for such custom duties, foreign taxes or other fees which may be imposed, rest with the customer.
PREORDER
Preorder items will be shipped from the month listed on the product page at the time of placing your order. Should there be any delays due to unforeseen circumstances, we will update you by email on any changes to the arrival date.
CANCELLATIONS
If you wish to cancel an order, please contact us immediately, with email title 'Order Cancellation' and the order number. Unfortunately, once your order has been shipped, we are unable to cancel your order. Items on preorder cannot be cancelled once placed.
Updated January 2024